Frequently Asked Questions

• Can Recorder record phone calls?

  Yes. Recorder 10 can record outgoing calls through an external service. Because we have to work directly with the phone company to do this, there is a per minute charge, and it only works in the US for now.

• When I go to the call recording tab, it just says "connecting" forever.

  Since call recording works through an external service, it needs network access to set up the call. Check to make sure that you have good 3G, Edge or WiFi signal.

• Can Recorder record incoming phone calls?

  Sorry, but we still don't have the mechanism to provide this feature right now.

• How do I save a recording to my computer?

  1) Use the Email Recording option to upload the memo and email a link to yourself. Click on the link, and that takes you to a page that plays the memo. Right-click on the mp3 or aiff file and select "Save Link As" from the menu that pops up to save the recording.
  
  2) You can also use the Wifi Sync feature. Simply connect your phone and computer to the same wireless network, tap the Wifi Sync tab at the bottom of the screen, and connect to the address that appears on the phone's screen with a browser on your computer. After you type in the address and hit enter, a message will pop up on the phone asking you to confirm the connection. Tap ok, and your recordings will load in the webpage. Click on a recording to save it to your computer.

• How can I play my recordings in iTunes?

  Once you've used Email or Wifi Sync to save your recordings, open iTunes, Go to File >> Add to Library, and select the recordings from wherever you saved them on your computer.

• Why does the Email Recording option upload the memo instead of attaching it directly to my email?

  The iPhone doesn't support attaching 3rd party files to emails. Also, most email providers don't allow attachments that are larger than 10MB, and long memos can be much larger in size than 10MB.

• How big are the memos? How many can my phone hold?

  A normal recording takes up around 940 KB per minute. With a 16GB iPhone, you'd be able to hold a little more than 290 hours of recordings. High quality recordings use up about 5 times as much space.

• Recorder won't start. What can I do to fix it?

  If you're using the 2nd generation iPod Touch, you need to have an external microphone plugged into the headphones jack to be able to record. We generally recommend Apple's iPhone headset that has the microphone mouthpiece in addition to the earbuds. You can also get an adapter with a built-in mic that you can plug your earbuds into. If you go this route, we'd recommend the Shure adapter.

• I can't get Wifi Sync to work!

  If you're following all the directions above, make sure you disable any firewalls that you've set up. They will keep your computer from being able to connect to your phone.

• How can I reinstall Recorder?

  Go to the AppStore, find Recorder, and tap "Buy." You won't have to rebuy it. Apple will recognize that you already purchased the app and will reinstall it for you.

• I still can't figure out how to delete the recordings I don't need.

  There are two ways to delete a recording, first tap the Edit button at the top of the screen, and red circles will appear to the left of each memo. Tap that circle, and then tap the delete button that will appear to the right. You can also swipe your finger across the memo you want to delete from left to right, and tap the delete button that appears to the right.

• Do you have any tips for making really loud recordings?

  Use an external microphone (like the one that is on the headset that came with your phone). Also, if you listen to the playback through the headphones (or an external speaker like an iPod dock), the sound is louder.

• I am still having issues. I need Help!

  Please feel free to contact our friendly tech support at: support@retronyms.com

• When will I see new updates and cool features?

  We are adding features as fast as possible. However, software development is slow. We do have some cool things on the way though. If you want up to the minute details or would like to test new features, join our Facebook group. You will hear about new features, products, and you can make feature requests, report bugs, ask questions, etc.

• I love Recorder!!! How can I review it? 5 stars all the way!!

  We love getting good reviews (who doesn't)! So if you like Recorder, please review it using either iTunes or your iPhone. Or tell a friend. It's support from our customers that allows us to sell this product at $0.99 and add new features all the time.